Important: By using the v99 platform, you are considered to have read and fully accepted this Privacy Policy. Any updates will be published on this page.
1 What Information Is Collected
From the moment you create an account on v99, we collect certain information during each session. The sole purpose of this data collection is to provide you with a safe, fast, and personalized experience.
Personally Identifiable Information
- Full name, date of birth, and gender.
- Mobile number and email address.
- National ID / Passport Number (required for KYC verification).
- Current address and country.
Financial Information
- BKash, Nagad, or Rocket account number.
- Transaction history and amounts.
- Deposit and withdrawal records.
Technical Information
- IP address and device type.
- Browser and operating system information.
- Session duration and page visit history.
- Data collected through cookies and similar tracking technologies.
Information you provide voluntarily — such as live chat messages or support tickets — is also stored in our system.
2 How Your Information Is Used
V99 uses collected data only for specific, legitimate purposes. We never use your information for unnecessary or unauthorized activities.
| Purpose of Use |
Explanation |
| Account Management |
For registration, login, and profile updates. |
| Transaction Processing |
For processing deposits, withdrawals, and bonus payouts. |
| KYC Verification |
To verify identity and prevent fraud. |
| Customer Support |
To respond to your complaints and inquiries. |
| Promotional Communications |
To inform you about offers and bonuses (subject to your consent). |
| Security Monitoring |
To detect and prevent suspicious activity. |
| Legal Obligations |
For reporting required by regulatory authorities. |
You can opt out of promotional messages at any time. Contact our support team and the change will take effect within 48 hours.
3 Sharing Information with Third Parties
V99 never sells your personal information. However, limited data may be shared with trusted third parties in certain circumstances:
- Payment Processors: Payment providers such as bKash, Nagad, and Rocket receive only the information necessary to complete a transaction.
- Identity Verification Services: Identity information may be shared with authorized institutions as part of the KYC process.
- Legal Authorities: Data may be disclosed in compliance with valid court orders or directives from regulatory authorities.
- Game Provider: Limited information may be shared with game software companies to operate specific games.
All third parties are contractually bound to comply with v99's privacy standards. They are not permitted to use your data for their own purposes.
4 Cookie Policy
V99 uses cookies and similar technologies to keep the website running smoothly. Cookies are small data files stored in your browser that help enhance your experience.
Cookie Types
- Essential Cookies: Essential for maintaining login sessions and ensuring security.
- Functional Cookies: Remembers your language preference and settings.
- Analytics Cookies: Helps us understand which sections of the site are used most.
- Marketing Cookies: To show you relevant ads based on your preferences.
You can manage or disable cookies at any time through your browser settings. Note that disabling essential cookies may affect certain platform features.
5 Data Protection Methods
V99 uses industry-leading technology to protect your data. Our security is structured across multiple layers:
🔒
SSL/TLS Encryption
All data transmissions are secured with 256-bit SSL encryption.
🛡️
Firewall Protection
Advanced firewall and DDoS protection are always active.
🔑
Two-Factor Authentication
Keep your account secure with Two-Factor Authentication (2FA).
🗄️
Encrypted Storage
All data stored on our servers is kept in encrypted format.
Our security team monitors the system 24/7. Any unusual activity is acted upon immediately.
6 How Long We Retain Your Data
V99 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
| Type of Information |
Retention Period |
Reason |
| Account Information |
5 years after account closure |
Legal & Regulatory Requirements |
| Transaction Records |
7 Years |
Financial Compliance |
| KYC Documents |
5 Years |
Anti-Money Laundering Law |
| Support Messages |
3 Years |
Dispute Resolution |
| Log Files |
12 Months |
Security Monitoring |
After the designated period, your data is securely deleted or anonymized so that you can no longer be identified.
7 Your Rights
As a v99 member, you have the following rights regarding your personal data:
👁️
Right to Access Your Data
You can request to see what information we hold about you.
✏️
Right to Rectification
You may request corrections to any inaccurate or outdated information.
🗑️
Right to Erasure
You may request deletion of your data where no legal obligation requires its retention.
🚫
Right to Object
You may object to the use of your data for specific purposes.
📦
Right to Data Portability
You may request a copy of your data in a portable format.
⏸️
Right to Restrict Processing
You may request that processing of your data be restricted in certain circumstances.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.
8 Child Protection Policy
V99 strictly enforces an 18+ policy. We do not intentionally collect or process data from anyone under 18. If a minor's information ever enters our system, it is deleted immediately.
If you are aware of any minor using v99, please notify our support team immediately. We will take prompt action.
9 Privacy Policy Updates
V99 may update this Privacy Policy from time to time. Members will be notified of significant changes via platform notifications or email. Continued use of the platform after any changes constitutes acceptance of the updated policy.
The date of each revision will be noted at the top of this page. Previous versions are available upon request.
Last Updated: January 2026
10 Get in Touch
For any questions, complaints, or requests regarding the Privacy Policy, please contact our support team:
- Email: [email protected] (plain text only, not clickable)
- Live Chat: Via the chat button on the right side of the platform.
- Response Time: Typically within 24 hours.
Our on the FAQ page Find answers to many common questions.
Why Trust v99
Our Commitment to Your Privacy
End-to-End Encryption
Every transaction and piece of personal information is protected with 256-bit SSL encryption. Third parties can never access your data.
KYC Verification
Every account is verified through an internationally recognized KYC process, helping prevent fraud and identity theft.
We Do Not Sell Your Data
V99 never sells your personal information to third parties. Your data is used solely to improve our services.
Automatic Data Deletion
Your data is automatically deleted after the designated period. No data is retained beyond what is necessary.
24/7 Privacy Support
Our expert support team is available around the clock for any data protection concerns.
Transparent Policies
Our Privacy Policy is written in plain, straightforward language. No hidden terms — what you read is exactly what we follow.
? Frequently Asked Questions
No, v99 never sells your personal information to third parties. Limited data may be shared with contracted partners only where strictly necessary to operate our services.
When an account is closed, most data is deleted. However, financial transaction records and KYC documents are retained for a specified period due to legal obligations.
Yes, you can request a copy of your data at any time. Contact the support team and, following identity verification, the data will be provided within 30 days.
Yes, you can opt out of promotional messages at any time. Let the support team know and they will stop within 48 hours.
No. Your mobile number is used solely for account verification and security purposes. It is never shared with any third party other than payment processors.
Play Safe, Enjoy with Peace of Mind
Your information is completely secure at v99. Join today and enjoy the best gaming experience in Bangladesh.