V99 Terms & Conditions — Complete Guide

1 General Terms & Conditions

V99 (hereinafter referred to as the "Platform" or "we") is an international online gaming and betting platform built specifically for users in Bangladesh.

These terms and conditions ("Terms") constitute a legally binding agreement between v99 and its users ("members"). By using any service provided by v99, you confirm that you have read, understood, and fully accepted these Terms.

V99 reserves the right to amend these terms and conditions at any time. Continued use of the Platform after any changes are made will be deemed acceptance of the updated terms.

2 Account Register

To open an account on v99, you must meet the following requirements:

• You must be 18 years of age or older.
• All information provided during registration must be accurate, complete, and up to date.
• Each individual may only open one account. Multiple accounts are not permitted.
• A valid mobile number and accurate personal details must be provided when opening an account.
• Keeping the account password strictly confidential is the sole responsibility of the member.

Identity Verification (KYC)

V99 reserves the right to verify a member's identity at any time. As part of the KYC process, a copy of a national ID, passport, or driving license may be requested. Failure to provide valid documentation may result in a temporary hold on withdrawals.

3 Age Verification

V99 strictly enforces an 18+ policy. Minors are not permitted to use the Platform. Providing a false age during registration will result in immediate account termination and forfeiture of all deposited funds.

V99 may request age verification documents at any time. If a member is suspected of being a minor, the account may be temporarily suspended pending verification.

4 Deposit & Withdrawal Policy

Deposits and withdrawals on v99 are available via bKash, Nagad, and Rocket. All financial transactions are secured with SSL encryption.

Deposit Terms

• Minimum deposit amount is BDT 500.
• Deposits are typically credited to your account within a few minutes.
• No additional fees or charges apply to deposits.
• Only payment methods registered in your own name may be used.
• Deposits made through third parties are strictly prohibited.

Withdrawal Terms

• The minimum withdrawal amount is BDT 1,000.
• Withdrawals are typically processed within 1–24 hours.
• KYC verification is mandatory before making a withdrawal.
• Wagering requirements must be fulfilled before bonus winnings can be withdrawn.
• V99 reserves the right to suspend withdrawals in cases of suspicious activity.

5 Bonus & Promotion Terms

All bonus and promotional offers on v99 are subject to specific terms and conditions. Please read the relevant terms carefully before claiming any bonus.

General Bonus Rules

• The welcome bonus is available to new members only and applies to the first deposit.
• Each bonus has specific wagering requirements that must be met before a withdrawal can be made.
• Before placing bets with bonus funds, check the eligible games or categories applicable to that bonus.
• A member may not use the same bonus offer more than once.
• Bonus abuse may result in the bonus being voided and the account suspended.

Cashback & Reload Bonus

Cashback bonuses are generally awarded on a weekly basis based on a specified loss amount. Reload bonuses apply to deposits made on designated days or at specified times. In both cases, the terms listed on the promotions page must be followed.

6 Betting Rules

The following rules apply at all times when placing bets on v99:

• Once confirmed, a bet cannot be changed or cancelled.
• If incorrect odds are displayed due to a technical error, v99 reserves the right to void the affected bet.
• If match-fixing or any form of fraud is confirmed, the related bets will be voided and winnings will not be paid out.
• The maximum bet limit per event is set by v99 and is subject to change at any time.
• In live betting, a disconnection may mean a bet is not registered before the outcome is settled.

Sports Betting Special Rules

International betting rules apply to all Sports Betting markets, including cricket, football, and kabaddi. If a match is cancelled or postponed, bets are typically voided and stakes returned. Different rules may apply in certain specific cases.

7 Prohibited Activities

The following activities are strictly prohibited on v99, and any account found engaging in them will be suspended immediately:

• Creating or operating multiple accounts.
• Playing games using third-party funds.
• Bonus abuse or bonus hunting.
• Using any software, bot, or automated system to play games.
• Attempting to manipulate game outcomes or engaging in collusion.
• Using the platform for money laundering or any other illegal activity.
• Attempting to breach the platform's security systems.
• Opening an account using false or misleading information.

8 Account Suspension & Closure

V99 reserves the right to suspend or permanently close any account without prior notice under any of the following circumstances:

• In the event of a Terms & Conditions violation.
• Where fraud or deception is suspected.
• Failure to cooperate with the security verification process.
• If an account has been inactive for an extended period (more than 12 months).

Members may request account closure at any time. All pending bets must be settled and any withdrawable balance must be withdrawn before the account is closed.

9 Privacy & Data Protection

V99 treats the protection of members' personal data as a top priority. We never sell or share member information with third parties. However, disclosure to relevant authorities may be required when legally obligated.

For more information, visit our Privacy Policy Read.

10 Liability Limit

V99 shall not be held liable for the following:

• Loss of a game or bet due to an internet disconnection.
• Losses caused by third-party software or hardware failures.
• Account losses resulting from the member's own negligence or error.
• Service interruptions caused by unexpected technical issues.

V99 makes every effort to ensure uninterrupted service. In the event of a temporary disruption due to technical issues, we work to resolve the problem as quickly as possible.

11 Responsible Gaming

V99 believes gaming is a form of entertainment, not addiction. We encourage all members to play responsibly. The following tools are available on our Platform to help you stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.
• Reality Check: Receive regular reminders to help you track your gaming time and spending.

For more details, visit our Responsible Gaming View page.

12 Changes to Terms & Enforceability

V99 reserves the right to modify, amend, or update these terms and conditions at any time. Members will be notified of significant changes via email or through the Platform.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions. In the event of a dispute, international law will apply.

If you have any questions about these terms, please contact our support team.

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