At v99, we believe safety matters just as much as entertainment. Our Responsible Gaming policy is here to help you play with awareness, stay healthy, and enjoy every experience.
Important Warning: Gaming is entertainment, not a solution to financial problems. If you feel you are losing control of your gaming, please seek help. v99 always encourages responsible play.
Responsible gaming refers to a mindset and set of habits in which a player stays consciously aware of their time, money, and mental well-being. At v99, we believe gaming is primarily a form of entertainment — it should never be treated as a source of income or a way to solve financial problems.
Every day, thousands of Bangladeshi players enjoy gaming on v99. Most of them play responsibly — setting a budget, managing their time, and treating wins and losses equally. That said, gaming habits can sometimes spiral out of control. This responsible gaming guide is here to help prevent that.
V99 is more than a gaming platform — we are committed to the well-being of our players. That's why we offer deposit limits, session timers, self-exclusion options, and 24/7 support.
Gaming addiction doesn't happen overnight — it builds gradually. Be alert if you notice any of the following signs:
Answer the following questions honestly to check your gaming habits. If most of your answers are "Yes", it's time to take action.
| Question | What to Do If Your Answer Is Yes |
|---|---|
| Did you exceed your set budget last month? | Lower your deposit limit. |
| Have you played to try to win back money you lost? | Take a break or contact support. |
| Has your gaming caused conflict with your family? | Use the cooling-off period. |
| Do you turn to gaming to relieve stress? | Find alternative entertainment. |
| Do you feel uneasy when you skip gaming for a day? | Consider Self-Exclusion. |
Set daily, weekly, or monthly deposit limits. Once you reach your limit, the system will automatically block further transactions.
Decide in advance how long you want to play. When your time is up, v99 will alert you and suggest taking a break.
Voluntarily pause your gaming for anywhere between 24 hours and 30 days. Your account will be locked for the duration.
Self-exclude for 6 months up to permanently for a long-term break. Your account cannot be reactivated while the exclusion is in effect.
Once you have lost a set amount, the system will stop your session automatically. This helps limit financial losses.
Our specialist support team is available at any time for gaming-related concerns. Connect with us via live chat.
Using v99's Responsible Gaming tools is simple. Just follow the steps below:
Log in to your v99 account and go to the Profile section.
Click on the "Responsible Gaming" tab.
Choose what you need — a deposit limit, session timer, or self-exclusion.
Enter the desired amount or time and click the "Confirm" button.
Analyze your gaming patterns to determine your risk level:
You stay within your budget, can stop when you need to, and gaming does not affect other areas of your life.
You occasionally exceed your budget, chase losses with extra play, or hide the truth about your gaming from family.
Frequent large losses, discomfort when not gaming, taking on debt, or damaged relationships.
Follow these guidelines for a safe and enjoyable experience at v99:
V99 strictly prohibits anyone under the age of 18 from creating an account or playing on our platform. Our KYC verification process ensures that only adults can become members.
Gaming addiction is a recognized mental health condition. Seeking help is an act of courage. v99 is always here for you and ready to help you access the support you need.
Join v99 and use our Responsible Gaming tools to enjoy a healthy, controlled gaming experience.